Omphile Pest Solutions ('we', 'us', 'our') is a registered pest control company operating in South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or contact us. By engaging with our services, you acknowledge that you have read and understood this policy.
We collect personal information that you provide directly when requesting our services: • Full name and surname • Contact details (phone number and email address) • Property address and location • Description of pest issues and affected areas • Payment and invoicing information • Service history and communication records Information is collected only when voluntarily provided during enquiries, bookings, or communications.
Your personal information is used solely for the following purposes: • Providing pest control services and conducting site visits • Preparing and sending service quotes and estimates • Scheduling appointments and sending service reminders • Processing payments and issuing invoices • Communicating service updates and follow-up information • Improving our service quality and customer experience
We process your personal information on the following lawful grounds as required by POPIA: • Contractual necessity — to fulfil our service agreement with you • Legitimate interest — to operate our business and deliver quality services • Legal obligation — to comply with applicable South African laws and regulations • Consent — where you have provided explicit consent for specific processing activities We do not process your personal information beyond what is necessary for these stated purposes.
We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following limited circumstances: • With vetted service partners and subcontractors who assist in service delivery, under strict confidentiality agreements • With regulatory authorities where required by South African law • With professional advisors (legal, accounting) where necessary for legitimate business operations All third parties are required to handle your information in compliance with POPIA.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected: • Service and client records are retained for a minimum of 5 years for business compliance • Financial and invoice records are retained for 7 years in accordance with South African tax legislation • Marketing preferences are retained until you withdraw consent Upon expiry of the applicable retention period, your information will be securely deleted or anonymised.
As a data subject under POPIA, you have the following rights: • Right of access — to request a copy of your personal information we hold • Right to correction — to request correction of inaccurate or incomplete information • Right to deletion — to request erasure of your information in certain circumstances • Right to object — to object to processing of your information for specific purposes • Right to restriction — to request limitation of how we process your information To exercise any of these rights, please contact our Information Officer using the details in Section 9.
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, or misuse: • Secure physical and digital storage of all client records • Access controls limiting information to authorised personnel only • Regular review and assessment of our data handling processes • Staff training on POPIA obligations and data protection best practices While we take all reasonable precautions, we will notify you promptly in the event of any security breach affecting your personal information.
For any queries, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact our designated Information Officer: Information Officer: [Full Name] Omphile Pest Solutions Email: privacy@omphilepest.co.za Phone: [+27 XX XXX XXXX] Postal Address: [Street Address], [City], South Africa We endeavour to respond to all requests within 30 days as required by POPIA.
If you are dissatisfied with our response to your privacy concern, you have the right to lodge a complaint with the Information Regulator of South Africa: Information Regulator (South Africa) Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 General: inforeg@justice.gov.za Complaints: complaints.IR@justice.gov.za Website: www.justice.gov.za/inforeg You may submit a complaint using Form 5 (Complaint Form) available on the Information Regulator's website.